Deliveries are charged at €7 for delivery in Ireland.
We aim to provide 3/5 day delivery within Ireland when you place an order before 12.00pm.
Please provide a contact number and eircode if situated in a rural area.
UK delivery is €12. Please allow 5/7 working days for delivery.
For delivery outside Ireland and UK (ie Rest of Europe) – orders are charged at €15. Allow 4-5 working days for delivery.
For delivery to the Rest of World – orders are charged at €45.
If you are ordering outside the EU please allow up to 21 days for your parcel to pass through customs. If your order is travelling outside the EU, you may need to pay customs or import duties, once it reaches your homeland. These charges are out of our control. As such, we cannot be held responsible for them. Customs policies vary from country to country. Please contact your local customs office for information. Customs may delay the delivery of orders.
If your order is taking longer than expected or you want to find out when it will arrive, you can check its progress by dropping us an email to firstname.lastname@example.org.
If you have any further queries on our delivery policies please contact us directly.
We are happy to refund or exchange any item you are not completely happy with if you return it to us within 14 days of the item being delivered to your nominated address. We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different size / colour if preferred.
Please return items in their original condition, unused, in their original packaging, with garment tags still attached. Please note that we are not responsible for the return costs except in the case where you are returning an item as faulty.
Where promotional discounts are applied to orders, in the event of a return, you will not be refunded the discounted proportion.
How to return or exchange:
You can return items by post or to our Store within 14 days of receipt of your order. Please note items must be returned within this time-frame and be in a saleable condition. This means returning the item(s) to us in its original condition, unused, in its original packaging, with garment tags still attached.
Once we have received the item(s) a refund will be issued to your credit/debit card. This will appear on your account within five to ten days depending on your card issuer.
Please post the items back to :
Ottiva Boutique, 9 Main st, Enniscorthy, Co. Wexford Y21 R5C3
We can only process a refund with clear instructions of the refund or exchange required.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
This Returns Policy does not affect your statutory rights.
*Note: when trying on items of clothing, please ensure that you are not wearing perfume or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.
If you have any further queries about returning items please contact our team on 053 9238840 or email@example.com.